I need heart

kyeongeunko

I played a game with an event to support 24 hours of hearts for a week, but today's hearts were not supported. The event window pops up and turns off if there's an error on the phone, and it's gone again. Please solve this problem.

jessica123

Try shutting everything down

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/292423/i-need-heart

Hi @kyeongeunko . Welcome to our Community

If you had issues receiving the Unlimited Lives, please note that they are only sent to mobile devices and to the Windows app. You will also need to have the latest update of the game installed to be able to receive the Lives.

Read more about the campaign here.

If everything is already up to date on your phone or tablet, please force close or force stop the app and restart the device and hopefully the Lives will pop up the next coming afternoon. This doesn't fix the Lives that you missed, but should help you to receive the Lives the next day when they are sent.

Please note also that the Unlimited Lives can only be received on one device, if you play on several devices.

If no Lives pop up or load up in your game, then email Player Support about this from the game's Settings and Help Center.