Customer service

ISABEL8311

I been trying for over month now to get my level back deleted my Facebook account was on level 2704 now days in level 23 I been going back forth with these reps they don’t read

THAT I DONT HAVE NY FACEBOOK ACCOUNT so I can’t login to get back to my game been saying it they can’t help don’t bs me and they still doing not gonna lie great game but I’m not going to play or I’m make sure any chance I can’t let people know that they don’t give crap to help so don’t play there games I will

tamadw

Im on level 5676 and its impossible when it starts i have zero moves and game over ive been buying stuff today so its

kinda not fair to lose what ive bought because its an stupid level. Why does this happen and what about what ive spent today ive uploaded a pic for you to see

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/716110#Comment_716110

Hi @tamadw . Welcome to our Community

Level 5676

To be the first Introduced with Rainbow Twists, the levels have not given you the chance to use Pre-game boosters. If you get a chance to use pre-game boosters, it will be level error.

Free pre-game booster or Build a bot are not supposed to be effective at this level. You can try this level when no free booster is active on your inventory.

Crazy Cat Lad

Hi @ISABEL8311 and welcome to our Community!

Let me fix this for you right here.

First please connect the game to a King account. If you don't have that yet, please create one with your email address in the game.

Then let me know your Game ID and I will manually restore the levels on your new account.

How to find your Game User ID on mobile devices and the Windows app check here!

baby26_bliss09_

I started a game on a certain day and found out I was moved to level 6275 this would have been a good thing for me though Buh it isn't even working in mean I can't use any booster before or during the game I can only play 1-417 and as at now other levels are not open for me I have no fantastic five no daily booster no weekly races etc.my pointment is it need the game to be taken back to my original level which is 427with all my due bonuses and boosters

ISABEL8311

@Crazy Cat Lad I have done all this my game I’d is I even had create another Facebook account with diff email them my old one my user I’d is 11582426433 I have been told I loose my high score I don’t care about that I want be back at level 2704 again not one or 23

ISABEL8311

@Crazy Cat Lad thanks again sorry I did not say it in first mess

baby26_bliss09_

My problem /question has been left unanswered and attended to

Freddy_

@baby26_bliss09_ sounds like this is your problem .see post below

https://community.king.com/en/candy-crush-saga/discussion/285627/game-starting-at-the-last-level-lives-timer-on-100-000-minutes

Crazy Cat Lad

Hi @ISABEL8311 ! The scores cannot be restored I'm afraid, only the levels.

I have now manually put you back on level 2704 and you will have the points of 2 stars on each level.

You can replay the previous levels and your personal score will then show up instead.

Crazy Cat Lad

Hi @baby26_bliss09_ !

Is it the issue here you experience?

https://community.king.com/en/candy-crush-saga/discussion/285627/game-starting-at-the-last-level-lives-timer-on-100-000-minutes

ISABEL8311

@Crazy Cat Lad I know about the score I don’t care I just want be back at the level I was at

ISABEL8311

@Crazy Cat Lad omg your amazing I been trying for almost 2 months to get help ur truly amazing thank you so much best customer service