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Now that my team is good, we often get rewards. Sometimes I actually receive the hour long rewards and sometimes I don't. I've waited to say anything thinking maybe I was doing something wrong, but now I know it's the game and not me. It's very discouraging. Just happened again tonight.
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.