Can't save progress on windows app

katydarcy

I have an account, and am logged in on my phone app, but when I try to log in on my windows app, it says wrong email and password combination. I clicked on 'forgot your password', entered my password and got the message 'this email is not linked to a King account'. I am currently signed into my account on my phone and have verified my email address. I have uninstalled and reinstalled, but still no joy.

Freddy_

@katydarcy try linking your facebook to a king Account first then sign into the win app. i use win 10 app but mine was king account linked with facebook and had no problems. will try to find post explaining how to link FB to king account

Spinnifix

Hello and welcome to this community

Since I'm not in Facebbok and I have Window10, I'm happy to pass it on.

@Sukanta_Biswas

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/292955/cant-save-progress-on-windows-app

My guess is you were unable to create a Kingdom account so you can't reset the password.

Your error message is giving the same answer.

Check your game again ( Phone) whether you used the wrong email.

Crazy Cat Lad

Hi @katydarcy and welcome to our Community!

Could you send me a PM with the email address you try to log in with and also the Game ID from the game on your mobile device? So I can check this up?

How to find your Game User ID on mobile devices check here. 

Please add the URL of this thread into your message so I know what it's regarding.