lost All my power ups??

ashleyhead

Signed into my candy crush this morning on my new phone and realised all my cookies and power ups have all disappeared??

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/293688/lost-all-my-power-ups

Hi @ashleyhead . Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

ashleyhead

I just don’t think that’s fair or that it doesn’t state it as I’ve lost out on lots of hard work and even spent gold bars getting power ups and now I won’t get them back :(

Freddy_

@ashleyhead not the best when upgrading phone but if its an iphone and you back up data to the cloud it is possible to get them back. Android phones not possible

ashleyhead

Yeah I’ve tried everything, no luck☹️

Crazy Cat Lad

Hi @ashleyhead and welcome to our Community!

If you lost any purchased Boosters, then please email Player Support from the game's Settings and Help Center to get them replaced.

ashleyhead

I have 2 days ago, I just keep getting a blank email back with “reply above this line”

Crazy Cat Lad

Could you let me know the ticket number of the email so I can check this up?

ashleyhead

where do I find it?

Crazy Cat Lad

Ah OK! That is the auto reply.

Please type your reply above where it says and send that email back to Player Support and tell them that you still need help.

ashleyhead

Yes I did that :) they sent the exact same email back again saying reply above this line but I will wait to see if I get a reply :) I hope I do! As I’m now stuck on a level and need a lollipop lol ;) thanks for you help I really do appreciate your time.

stay safe.