Candy Crush Help

TammyDodgson

Hi..sure hoping someone can help me out..as I’m not the smartest on computers ? So last week I was excited to hear about week of unlimited lives on candy crush saga...Never did get notification..was having troubles with my Apple ID had 2 different emails linked somehow? updated that info still no unlimited lives then thought maybe I should update my version of candy crush ? I think I installed new version instead of updating and now my game has been reset to level 1 ! I was in the high 3000 level wanna say 3800 ? How can I get back to my level ? Please help as I missed the whole week of unlimited lives and am sooooo missing my candy crush 😊 candy crush user ID 5462286992 thanx Tammy

kiara_wael

https://community.king.com/en/blog/discussion/293776/candy-crush-help

Hi @TammyDodgson . Welcome to our Community

Unlimited lives ended yesterday .

Please check this page should help you

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Crazy Cat Lad

Hi @TammyDodgson and welcome to our Community!

I could find your game in our system. Your game is currently connected to Facebook which has no progress saved.

Your game is saved on a King account with the same email address that you use on Facebook.

Please log out/ disconnect Facebook and then log in to your King account instead.

Alternatively, sync your King account with Facebook and the level will be the same no matter what account you use.

In order to sync your King account with Facebook:

-Go to King.com on a computer and log in to your King account

-Go to Settings and choose Account

-Type your password

-Click on Synchronizing/ Connect to Facebook

-Click on the two arrows

-Log in to Facebook in the new window

TammyDodgson

High Crazy Cat Lady....Your instructions are perfect except I’m having trouble logging into King.com ? Can’t see anywhere on the home page 2 login ? Also I have logged out of Facebook but not sure what you mean by disconnect Facebook ? Also should I be doing anything on my actual candy crush game ? Sorry 4 not getting it 🙃😉 thanx again

Freddy_

@TammyDodgson go to king.com main page select games left side of screen. then select the game you want to play i.e candy crush . select play now and will give you the log in option

Crazy Cat Lad

@TammyDodgson Go to King.com by clicking here and you will find the login in the upper right corner.

Please note that you will need to go to the site on a computer.

TammyDodgson

High CrazyCatLady...sorry just back online 2day as had a close friend pass....I clicked on your link above but no where could I find where to log in ? Once again...only candy crush smart 😉 Also I don’t have an iPhone so I’m using my iPad for all of this 😊

TammyDodgson

This is the screen that comes up when trying to log into king.com ??

Crazy Cat Lad

That's the mobile version of the site.

Please note that you will need to go to the site on a computer.

TammyDodgson

Hellllloooooo CrazyCatLady 😊

I was able to use my friends computer 2nite.......and......I’m back at level 3497 !!!!!

thanx soooooooo much 4 helping me thru this😉 off 2 play now

thanx again Tammy Dodgson

Crazy Cat Lad

Sweet @TammyDodgson !

😀