Complaints

floratate25

Hi can anyone tell how to make a complaint as this game has cost me money this week by not connecting to the store when it should and not allowing me to use my gold to play on etc

when buying good to play on it’s coming up it can’t connect so restart game then the gold is there.

again trying to use gold to play on and again can’t connect to store restart game and having to play the level all over again.

im finding this very frustrating.

Freddy_

you contact support through your game app or by the contact us at bottom of page. probably the best place you can complain too.Lots are feeling the same frustrations

floratate25

Thank you been playing it for years but never came across any problems until this week.

Freddy_

Me too and since been on community realised there a lot of problems. touch wood not had many personally.

Bumper2019

What device are you using @floratate25?

Bumper2019

If on android, when the connecting to store appears, swipe down from top of screen, turn off wifi and switch to mobile data if available. If not, turn off whichever one you use and back on again. It should kick start your connection. Swipe back up to return to game.

Crazy Cat Lad

Hi @floratate25 and welcome to our Community!

Is it the issue here you are experiencing?

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Philblue55

https://community.king.com/en/candy-crush-saga/discussion/293887/complaints

Can anybody tell me why when it says you have won things ie switches ufo timed candy bombs etc you don’t receive them thanks in advance

bearwithme

Hello @Philblue55 and welcome to our wonderful King Community! I am sorry you are having this problem. Are you referring to things like your daily calendar boosters or the daily wheel spin? They have been changing the look of the game so now your inventory shows up when you click on your avatar/icon, instead of your backpack. Have you double checked to make sure the items haven't been added to your inventory?

If they are indeed missing - sometimes these steps can help:

Clear your cache

Make sure you have the latest version of the game

Turn your device off for 10-15 seconds then turn it on again and restart the app. Hopefully this will clear up the problem. If you still are having problems - please comment here and we will try and help you further.

aijaziqbal

Hi @Philblue55 .

we warmly welcome u to friendly king community.

always keep updated ur device and game application and plz. Mention which feature rewards u r referring.

thanks.

Ray2

I was going to ask you to do something bout level 3749, but I see the anomaly has been corrected.