Lost boosters

romacard

I logged off from candy crush and logged back in. I kept my good bars and position but all my boosters are gone.

Bumper2019

Welcome @romacard When you say, you logged out - Did you uninstall?

If you did, unfortunately the boosters which are stored on your device will be lost.

If you simply restarted the app without clearing the data, then you may be able to restore with a reboot.

Only purchased and unused boosters and Gold bars can be restored by customer support at this time.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/293929/lost-boosters

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

Also please check HERE.

allbrite1

All of my boosters are gone...just gone and I had a ton! Over 200 altogether. I am so upset!!

Freddy_

@allbrite1 Unfortunately boosters are stored on the device itself, So if boosters have disappeared you probably have lost them

check link below for more info

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

allbrite1

@Freddy_Falkner , my profile is still there. My coins are there. My friends are there. My boosters are all gone and I'm so ticked I'm probably going to delete the game. Why would this happen?

Freddy_

@allbrite1 what device are you playing on, mobile / ipad are all stored in device memory so a reinstall or new phone or any other problem and they will be lost. normally facebook win 10 app you do not lose them as stored on kings servers, but this is not guaranteed. one of the things in the terms and conditions in the game they are not responsible for lost boosters. they only reimburse bought gold bars.

allbrite1

I'm playing on a Kindle Fire tablet. I didn't sign out or reinstall the game. I just tried to play and they are gone. I guess I'm just out of luck 😩

charlie567

mine too turned it off went back it went to level 1 then back to normal game level all gold bars there right level but boosts all gone had 200 of some

Freddy_

@charlie567 Strange a few people have lost boosters for no reason, not good. King got them selves covered with this as its in the terms and conditions you accept when playing the game, but i would be pissed

allbrite1

Charlie567, I'm pretty pissed I had close to 300 altogether. I uninstalled the game. I'm done 😢