Lost lives and bonus items

stephanierm14stephanierm14 Posts: 1 Newbie

I recently had to reinstall the app when I did lost all my extra lives and all my bonus items. Had over 200 bonus items and 700 lives. Please help!!!

Answers

  • Freddy_Freddy_ Posts: 48,015 Sweet Legend
    edited May 2020

    @stephanierm14 If this was a mobile you boosters are stored on the device itself so you loose you boosters if you change phone or reinstall . if you have an iphone and have backed up to the cloud it may be possible to get back but android not.


  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,552 Candy Moderator

    Hi @stephanierm14 . Welcome to our Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.



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