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Progress lost

Magister953Magister953 Posts: 2 Newbie
in Support

I have just done an update of the original candy crush and for sometime now i keep getting cannot connect try later- i completed the update and i was on level 1539 and now all my progress is gone and i am at level one. Please help if you can- ive been a player since 2008!!

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Answers

  • Freddy_Freddy_ Posts: 48,015 Sweet Legend

    check this post should help you

    https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored


    A guide to help you locate the different areas in the community! 

    International Corner  FR /  ES /  DE 

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  • Hey! Would you like to give us your opinion?

  • Magister953Magister953 Posts: 2 Newbie

    Thanks for getting back to me Freddy!! But it wont connect to either facebook or email or anything. Just says no connection available try again in a bit. Tried turning my phone on and off as well and clearing all data.

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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/comment/731408#Comment_731408

    The problem has already been Reported and work is under way to fix it.

    By reinstalling the application you will now get the solution but you will lose all stored boosters.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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