Gold bar purchase

moley33

Today, I attempted to purchase 50 gold bars while playing Candy Crush, I thought it was successful until the finalizing of the payment, I never received anything saying that the purchase was successful. Because of that, thinking that it was unsuccessful, I tried again to purchase 50 gold bars and everything went as it should have when I received the confirmation that my purchase was successful. Later in the day, I checked with my Candy Crush game to see if I had 100 gold bars, which I expected but there was only 50 but my account had been charged $7.99 twice. I either need an additional 50 gold bars added to the game in my name or a refund of $7.99.

stan1981

Pls email support with ur account id for them to check ur gold bars ...

PummyRaj

Hello @moley33 Hearty Welcome to this friendly King Community 🤗

I am very sorry to hear that you have received only part of your purchased items!!

Please click on this link and follow the steps suggested in the second part, to receive rest of your purchased items. Or if you rather would get refund, scroll down a bit more and you will see instructions on what to do...

Here is the link ---> Problems with Purchase (click on this 👈️ Green link)

Please let me know if you need further assistance with anything! To post back, you can simply type your reply in the comment box given below.

Hope everything works out fine and you receive your Gold Bars soon into the game!

Have a wonderful rest of the day & please stay safe 😷

moley33

I am unable to contact support because my anti virus software prevents me from doing it. I've checked my software looking for a way to disable it so I can contact support but found none. I send a message another way and was successful, so we'll see if I get a favorable response or not.