Lost levels

jessicag25

I got a new phone downloaded candy crush it asked it if wanted to retrieve my progress and of course I did. Well I’m supposed to be on level 1957 and now I’m back on 12!!! Everything that I’ve seen in the discussions I’ve tried, it hasn’t worked. So what do I do?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/294359/lost-levels

Hi @jessicag25 . Welcome to our Community

Please check this post

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

jessicag25

I followed that. It didn’t work. I have everything except my levels. Like everything transferred but that.

Freddy_

@jessicag25 Will tag @Crazy Cat Lad as believe he is only one that can help you . he maybe able to get your levels manually restored

jessicag25

Ok thank you!

Crazy Cat Lad

Hi @jessicag25 and welcome to our Community!

First connect the game to Facebook or create a King account.

Then let me know the Game ID and your level and I will manually restore the game for you.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.