Lost gold and kicked me out of level mid game. Ugh so frustrating

coeb · May 2020

Freddy_ · May 2020

@coeb can you explain in more detail as cannot understand how you can get kicked out of game

kiara_wael · May 2020

Hi @coeb . Welcome to our Community

Could you explain more detail ?

coeb · May 2020

I was just playing level 3734 I had made several purchases and then all was gone and it restarted my whole game

Sukanta_Biswas · May 2020

The cause of your problem was app crashing.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Since you purchased the boosters you will need to contact our Player Support to ask for a refund.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Crazy Cat Lad · May 2020

Hi @coeb and welcome to our Community!

Please check the last part on the page here to get the purchases restored:

Answers