I seem to have lost some gold bars...

judith2020

Hi there I've noticed my collection of gold bars decreased by 8 and I don't recall purchasing any moves or anything whilst playing. This is strange...

Crazy Cat Lad

Thanks!

You should have 27 Gold Bars now!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/294471/i-seem-to-have-lost-some-gold-bars

Hi @judith2020 . Welcome to our Community

Please email Player Support

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email.

judith2020

Hi @kiara_wael,

I've tried that but just get an automated email saying I have to ask on here and ask or go on the king.help website which doesn't cover this topic.....Is there anyone who could check this out for me?

Thanks

Crazy Cat Lad

Hi @judith2020 and welcome to our Community!

Could you let me know your Game ID and I'll check this up?

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

judith2020

Hi @Crazy Cat Lad its 1440560368

Crazy Cat Lad

On 2 May 10 Gold Bars were used for Extra Moves and left you with 19 Gold Bars.

After that a total of 8 Gold Bars have been won in different events, so your current balance should be 27 Gold Bars.

judith2020

Thanks for the information @Crazy Cat Lad . It appears I still ave a balance of 17 bars :-/ instead of 27

Crazy Cat Lad

Could you post a screen shot of your game map where you can see the balance?

judith2020

Please see below

Crazy Cat Lad

Thanks!

You should have 27 Gold Bars now!

judith2020

Thank you for all your help :)