I cannot connect to store. Please help

Answers

  • Carmel1919Carmel1919 Posts: 787 Level 4

    Did u try powering off, logging out or checking ur connection?


    May your day be blessed and I wish you luck in your bright future

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  • kayleenastanleykayleenastanley Posts: 31 Level 2

    I recently had that problem after many frustrating trys I finally uninstalled the app then immediately reinstalled and signed in and everything worked after that! Sometimes just closing out the app then reopening helps. Good luck!

  • kiara_waelkiara_wael Posts: 37,552 Candy Moderator

    Hi @Martie_5153 . Welcome to our Community

    Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    If the problem is the same then you will find complete information HERE and of course tell your Game ID there.



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