Inaccurate progress recovery

gift_kay

I still haven't gotten a solution to my previous post.please I need suggestions. Thank you👇👇👇👇👇👇👇👇👇👇👇👇👇👇👇👇I have a really serious challenge ,I have exceeded level 4000 in Candy crush saga.but I lost my phone and had to login on my new phone,then I realized my level had dropped to 3711. I tried to log in again but it was same thing,so I just kept playing.i was almost at level 4000 again when I found out I could login with my mail and all my progress will be backed up there,so I did.unfortunatly when I redownloaded the game in other to login with my mail ,my level dropped back to 3711 again.i had no other option than to start up from there again, as time went on I realized couldn't get lives from my Facebook freinds when am logged in with my mail.so I redownloaded the app and logged in with my Facebook, unfortunately again my level dropped back to 3711. It's so fraustrating and annoying , because I always save my progress .it has really discouraged me from playing the game, because of this phone should get faulty or missing I would drop back to level 3711 again.i need help

Freddy_

@gift_kay have answered this on another post for you. hope you get it sorted

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hello and welcome to this community

Please go to this link, it could help you. Since you have lost your cell phone, your boosters are also gone. Because boosters cannot be transferred to another device. You can also find this under: Go to your game: Gear wheel - question mark = help center and there it is stored.

Good luck

Bumper2019

@gift_kay Did the info in the other thread last night not help you?

Map navigation https://community.king.com/en/candy-crush-saga/discussion/comment/736530#Comment_736530

Please let me know if passing those levels again helped so we can give players accurate advice in the future.

Crazy Cat Lad

Hi @gift_kay !

Let me know your Game ID and the exact level and I will move the game for you manually.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

gift_kay

my id: 9580834498

I was in level 4987, but when I logged on my new phone it went back to level 3711

@Crazy Cat Lad I will appreciate if you can help fix it.thanks

gift_kay

@Bumper2019 the info on passing those level and getting stars actually helped partially ,it took me about 100 levels upward.i passed the level again and it also went 10 levels upward and so on...so it's currently at level 3651.so am guessing I might have to keep replying any level it lands on. Thank you

gift_kay

@Freddy_Falkner thanks,I would look out for you answer

gift_kay

I have been playing cc for over 2years but I never knew about the community,it feels so good being here.plus being here has been very helpful 🙂

gift_kay

If I had known of the community before now,am certain all issues I have with the game would have been long resolved.

Crazy Cat Lad

Hi @gift_kay !

I did a game reset and restore to level 4987 in your game.

Please force close the app and restart the device and then open the game and see if you are back on your level?