problems with internet connection

biglee

Why won’t my candy crush game let me connect to the internet so b I can save my games??

Freddy_

@biglee what device are you using, how do you mean wont let you play the game. just wont load?

biglee

I am on a iPhone 8 and it’s just not letting me connect so I can’t get prizes or save the game

Freddy_

info from a superstar is this the error your getting

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.

biglee

No, lost all my lives and progress, it still won’t let me connect

Freddy_

Try disconnecting your wifi and then enabling it again

biglee

Done that already but I’ve had problems from the start, I really enjoy the game but I got to level 1472 and it stopped working so I’ve lost a whole year for nothing

Crazy Cat Lad

Hi @biglee What error message do you get when you try to connect?

Could you please post a screen shot of that message or how the game looks like when it fails to connect?

biglee

It kept saying , failed to connect sorry please try later , it’s ok now as I have deleted it, I lost a full year of playing so I decided a game is not worth a year of my life again

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/739025#Comment_739025

You won't be disappointed because here's how to get your levels back.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

biglee

It won’t let me connect to anything so all is gone, thanks anyway