FB Platform

DebMueller

I seem to have lost Candy Crush Saga on Facebook. I keep getting the message "User opted out of platform". I've gone into my settings and I am not opted out of the platform. I, also, lost my shortcut to the game. Help - my relaxation at night is to play the game. Sure would love it back - thank you!

Mary_Kay

Did you turn off offline FB activity? This happened to me when I did that. There is a post going around FB telling users to do that to protect privacy but you can't play candy crush if you disable offline activity on FB.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/295036/fb-platform

Please check this step below and let me know.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Freddy_

@DebMueller

Facebook settings, go to apps and websites, ensure Candy crush saga game is active

hope this helps

Mary_Kay

Did you turn off offline FB activity? This happened to me when I did that. There is a post going around FB telling users to do that to protect privacy but you can't play candy crush if you disable offline activity on FB.

DebMueller

It WAS the offline FB activity that was turned off!!! And it was because of that post! Thank you SO much!