account problem

moumenemoumene Posts: 6 Level 2

i sent an email and you just ignore me and replied by an automatic mail please i need somone real to took with him to help me get my levels back please i hate this situation if someome from customer server please contact me

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 48,015 Sweet Legend
    edited May 2020 Accepted Answer

    @moumene this is your 3 rd post for this will tag @Crazy Cat Lad hes a community manager and he is probably the only one that can help you with getting levels restored manually.Be patient though waiting for a reply from him

    Accepted Answer
  • moumenemoumene Posts: 6 Level 2

    thank you for taking me into cosideration and took from tou time to help me

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    You can reply to that email again with "Need Help". Because lots of reports are submitted together, they use automatic emails as primary replies.😎

    However, If you saved the game on Facebook or Kingdom, check here to know how to get the levels back.

    If this is not the case then you can connect the game to a Facebook or Kingdom and let me know your Game Id.

    Tell me what level you were at, I'll get it to my team.😊


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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