I am on level 3150. I usually play on both my phone and ipad. For some reason, my ipad now says 'new levels are coming soon' and won't allow me to play any levels, but my phone is ok. How can I fix this?
@avey04 Check the app store for updates. probably if that far behind not got automatic update on the game. unless you mean its took you to end of map and you have not got there. means game has become corrupt and will need uninstalling and reinstalling, but you will lose any stored boosters
@avey04 if your game is saved trough facebook or king account you will get your levels/ progress and gold bars back but may loose the boosters as they are stored on the device itself
Sukanta_Biswas
Posts: 20,086 Candy Moderator
Answers
@avey04 Check the app store for updates. probably if that far behind not got automatic update on the game. unless you mean its took you to end of map and you have not got there. means game has become corrupt and will need uninstalling and reinstalling, but you will lose any stored boosters
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0 · Helpful Woah! Sweet Love HahaThe app on your iPad may not be connected to the server or the app may not be updated.
I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Your next levels will be unlocked.
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0 · Helpful Woah! Sweet Love HahaI checked for updates but there were none. I did log out and shut down my ipad and then logged on again. But still the same issue.
If I uninstall it from my ipad, will I lose my progress or just my boosters?
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0 · Helpful Woah! Sweet Love Haha@avey04 if your game is saved trough facebook or king account you will get your levels/ progress and gold bars back but may loose the boosters as they are stored on the device itself
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaBefore uninstall the app, check your App Store updated or not. Also you can check your device system update.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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6 · 1Helpful Woah! Sweet Love HahaI updated the software on my device. Then uninstalled Candy Crush and re-installed it and it now works. Thank you for your help!
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1 · Helpful Woah! 1Sweet Love Haha