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Amount 79rs deducted from account twice. But showing like purchase unsuccessful.

MANIKANTAN19MANIKANTAN19 Posts: 1 Newbie
in Support

Amount 79rs deducted from account twice. But showing like purchase unsuccessful. 

This offer is for 10 hr. So I purchased. But not reflected in game. So kindly check. How can I get my amount back.

If it continues, I ll u install the game.

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Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,551 Candy Moderator
    Accepted Answer
    https://community.king.com/en/candy-crush-saga/discussion/295323/amount-79rs-deducted-from-account-twice-but-showing-like-purchase-unsuccessful

    Hi @MANIKANTAN19 . Welcome to our Community

    Please have a look to get some more assistance .I hope it helps

    https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase


    Accepted Answer


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  • MANIKANTAN19MANIKANTAN19 Posts: 1 Newbie

    I purchased game offer for 79rs. Amount deducted. But nothing added in my game. Refund also not done. I purchased whole showing 10hr offer. Now balance 2hr only there. Still I am not getting purchased things in my game. Kindly advice me the correct solution. I already posted comment behalf of this issue. But reply is not satisfyable. This continuous occirance not looking good for the wonderful app like this.

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  • SpinnifixSpinnifix Posts: 16,070 Ambassador

    Hello and welcome to this community

    In the community, we can’t handle buying issues


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

     

    https://soporto.king.com/contact

     

    Go to your game on the gear - question mark = help center. Under buy & gold bars please follow these steps. Otherwise then send the email from the device. Please include your ID number. You can find them under the king sign in the profile.


    Good luck

                                                                 
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  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    https://community.king.com/en/candy-crush-saga/discussion/295386/disappointing-with-app

    You can find all the detailed information by clicking HERE or at the link below.

    https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase


    If you find something difficult or the problem is the same, let me know again.

    Thank you.


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    Collect your badge from HERE.

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