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Hey,
My mum lost her Facebook account that was connected to candy crush. I am pretty sure she is only connected via Facebook.
I was wondering if it is possible to retrieve her account. She's pretty upset about it as she was enjoying this game for years and she is on level 4000+
I really appreciate any help.
Take care and stay safe !
Cheers,
Sam
Hi @KickstandDown and welcome to our Community!
If the Facebook account she used is no longer in use or has been deleted, then the workaround is this:
Connect the game to a new Facebook account or a King account. You can create a King account with your email if you don't wanna use Facebook.
When the game is connected to an account, let me know your Game ID and the level she was on and I will manually restore the levels on the new account.
How to find your Game User ID on mobile devices and the Windows app check here.