Lost ranking, profile picture and new menu on update

Crazy Cat Lad

Hi @Avidya !

Your Candy Crush Saga and Pyramid Solitaire Saga are saved on the King account with Game ID 10338610252 and email m****[email protected]

The Game ID 11624589430 is to a new account with email hi**e.j***[email protected] where no game has been saved on.

Please log out from the King account and log back in with the email starting with m.

Regarding the ranking. If it gets reset or lost, you cannot restore it I'm afraid.

Avidya

Hi crazy cat, sukanta and freddy,

Thanks for all your help!

All is well now (lost a couple of levels on candy crush but got my ranking back 😀)

Would you be so kind to delete game id 11624589430 and the user hi**e.j***[email protected] ?

Thanks verry much!

Crazy Cat Lad

Hi @Avidya !

Great that it's all OK now.

I am not able to delete any game accounts.

You will need to email Player Support through the game's Settings and Help Center and refer to the GDPR and the right to be forgotten. Please make sure and clear to Player Support that only one account is to be deleted, the process is normally to delete all data that King has about you including all accounts and games.

Avidya

Hi crazy cat lad,

Thanks again and will do that

Whish you a nice day

Regards, Avidya

Avidya

Hi crazy cat lad,

Sorry to bother you again.

Yesterday candy crush and primad where synchonizing perfectly under iser id 10338610252 and email m****1nl@gmail.com

This day my Piramide profile changed on my phone and the id is 11630551169, email m***[email protected] and my 100 goldbars aren't synchonizing. Levels are correct (See pictures)

Would you be so kind to fix this again so everything works well again?

Regards, avidya

20200516_105440.jpg

20200516_104003.jpg

Crazy Cat Lad

Hi @Avidya !

Please log out from that profile and log back to the correct.

I can move the Gold Bars to the right account as soon you are connected to that account.

If you can't log out and log back in, reinstall the app and then log in to the account with Game ID 10338610252 .

Avidya

Hi crazy cat lad,

Thanks again for your quick repy.

I've logged out

Crazy Cat Lad

Were you able to connect to the new account?

Avidya

Hi crazy cat lad,

I was waiting for your signal to login again 🙂

Just did that and i still can login wit email m***l@gmail.com / game id 10338610252 but i've see only 1 goldbar instead of 100

Should i do something else?

Crazy Cat Lad

Hi @Avidya !

I have now moved the Gold Bars.

Avidya

Hi crazy cat lad

I see them, thanks for your help!

Avidya