My levels fall down

sshazrat

Hello.

I was in level 3148. Why am I in level 2761 now???

Thanks,

sshazrat

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/295382/my-levels-fall-down

Hi @sshazrat . Welcome to our Community

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/295382/my-levels-fall-down

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Most likely there was a connection problem with your game and that's why your next levels didn't sync with the server after 2761.

You can get your levels back by following the steps below.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored