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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Not receiving rewards I purchased
Hey
Over the last few months I’ve purchased the $8.99 bundle around 3 or 4 times. It is supposed to include gold bars but not once did I receive any bars. Kinda frustrating when I’m actually spending money and not receiving the full package. Can anyone tell me why this is??
Thanks
Answers
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Hi @preeps12 . Welcome to our Community
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases👇️
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Hi @preeps12 and welcome to our Community!
Please note that if you chose to buy Boosters and then get redirected to buy Gold Bars, the Gold Bars will be deducted right away and you will be given the Boosters.
For example, you tap to buy 3 Candy Hammers for 19 Gold Bars. The game redirects you to Candy Shop to buy more Gold Bars. You purchase a bundle with 20 Gold Bars and some Boosters.
This means you will be credited the 3 Candy Hammers, the Boosters in the bundle and the 1 Gold Bar that was left.
