losing account

seareh

Hi

Me and my sister play candy crash saga on different account and different phone, but recently when i log out of her game to play my game i lose my account but still its working with my email i try logging out in both drive but still its one game with two emails and if i change anything in my account ( like my name) it will change in her account too and both of us are playing one game.

please help me to fix it, i was in level 441 and my sister was 451

thanks

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/295738/losing-account

Hi @seareh . Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

seareh

Hi @kiara_wael

Thank you for your advice, but unfortunately that was useless because I log in with my email not Facebook

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/748095#Comment_748095

Please check this steps below. ( You'll loose all stored boosters)

Uninstall Game app - Restart device - Reinstall game app - Log in.

Freddy_

@seareh you are probably going to have to clear the game cache as this will have the conflicting information in it, only thing is that you will probably lose any boosters you have stored

Mary_Kay

Losing all boosters is a nasty side effect of having to reinstall. Sorry. I wish they would sync them.

Crazy Cat Lad

Hi @seareh and welcome to our Community!

Did you have one Facebook account and one King account that suddenly get merged?