Trasnfer score

maryf77

Hi i have had to create a new Facebook due to it being hacked and i sign into candy crush through Facebook. I don't want to loose my score is there any way i am able to transfer it over or a way i can link it to my new Facebook account with out loosing my scores

Freddy_

@maryf77 how do you mean score do you mean the level you on or the scores you have for each level. i would think if you facebook game is being reactivated by customer services you would have everything as before

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

if your game is saved via facebook would imagine your game ID would be enough for them to restore this as should be on there servers., but do not quote me on this

maryf77

My levels i mean.

I am not getting my facebook reactivated i have had to create a new one so i want to be able to still access the levels i have worked up to on my new profile

Freddy_

@maryf77 ok sorry didnt mean facebook reactivated meant the game on facebook. post above will help you with that and if that fails @Crazy Cat Lad is a Community Manager on here i believe he can get your levels manuually restored if this fails. He is the man for this type of thing. hes tagged so he will answer when he is working

maryf77

Thank you very much for your help, i will give that a go

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/295849/trasnfer-score

Sorry, it is possible to get you to that level manually but it is not possible to return your score rank etc.

Mary_Kay

If you want your level back @Sukanta_Biswas is the one to ask. He can do it for you.

Crazy Cat Lad

Hi @maryf77 and welcome to our Community!

If the Facebook account where your game is saved on has been inactivated or deleted, then the game is gone as well.

I can manually restore the game to the same level for you.

First make sure the game is connected to a new Facebook account or a King account.

Then let me know the level and your Game ID and I will restore the game manually for you.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.