Switched phones and suddenly lost progress

cchia

I was on level 3191.

after changing my phone, I’m back to level 126 with no progress saved. What do I do?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/295992/switched-phones-and-suddenly-lost-progress

Hi @cchia . Welcome to our Community

Please chech this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

stan1981

U playing on king account or Facebook account? Did u use the correct log in info ???

cchia

I tried both but it didn’t capture it

Freddy_

@cchia see post below should help you

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored