how to remove account and remove all progress

DaveB454

Hi, I am disappointed with the recent changes to Candy Crush Saga. I have decided to quit playing the game. Can you please tell me how to cancel my account and remove all game progress? I have played for 4 yrs but no longer wish to continue. The game is no longer fun.

Bumper2019

If you want your data to be removed click Contact Us at the bottom of this page. Provide the email address associated with your account and ask for your data to be removed quoting "right to be forgotten" You will need to verify your email but it should be straightforward. Data can be removed from your device by removing the app.

Bumper2019

Spring cleaning your device will make space for more fun things. Don't worry about the account, it won't hurt to lay dormant.

DaveB454

Question has not been answered.

Bumper2019

If you want your data to be removed click Contact Us at the bottom of this page. Provide the email address associated with your account and ask for your data to be removed quoting "right to be forgotten" You will need to verify your email but it should be straightforward. Data can be removed from your device by removing the app.

DaveB454

Thank you!

Crazy Cat Lad

Hi @DaveB454 !

If you play on a mobile device, please email Player Support directly from the game instead of the web form. Go to Settings and Help Center to send an email from there.

Player Support can then find your games details quickly and help you out to erase all your game data more swiftly.

Please note that if you want to play again some day, you will need to start all over from level 1 again. If you just delete app and leave the game, you can then retrieve the progress if you want to start to play again some day.

anns_1975

Right to be forgotten

maugan

hello I would like to remove my account maugan with the email **** (right to be forgotten)

thanks maugan

(EDITED by CM - Personal information) 

Freddy_

@maugan Hi and welcome, What account do you want to remove your game or community account

Thank you

Crazy Cat Lad

Hi @maugan and welcome to our Community!

Please email Player Support if you want to use your right to be forgotten, but please note that ALL your accounts including the Community account and progress in ALL your games on ALL your accounts, both King and Facebook will get deleted and you cannot restore them.

You can contact Player Support from HERE.