Lost my boosters

arussumarussum Posts: 2 Newbie

i recently had to get a new cell phone and when I installed candy crush and logged back into my fb I lost all my boosters. I have been playing for a while and had quite a bit of boosters saved up and now I have nothing. Is there any way I can get my boosters replaced?

Answers

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,551 Candy Moderator

    Hi@arussum . Welcome to our Community

    Sorry that you lost booster

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

    Please read links bellow about lose booster!




  • Spieler_8675309Spieler_8675309 Posts: 2,850 Level 5

    Welcome, newcomer.

    There's a bit of bad news about that (see here for details); & as previously stated (but put a bit differently), you're basically SOL about that.

    If you bought anything (hope you didn't), go here & provide all details.

    Boosters (especially colour bombs) are somewhat easy to earn (or at least they were), but it would be nice if the powers that be took care of that problem...

  • Crazy Cat LadCrazy Cat Lad Posts: 9,380 Community Manager

    Hi @arussum !

    The Boosters are saved directly on the device and therefore won't sync over with your Facebook or King account like the levels and Gold Bars.

    You can transfer them over with a backup tool like iCloud or Samsung Cloud where you save all data and then retrieve it on your new phone.

    If you had any purchased items on your old device, you can also email Player Support from the game's Settings and Help Center to get your purchases resent to your new phone.

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