Loss progress with update

ginagtwinsmom

I list my progress, I updated app . Niw when I sign in with Facebook I am on level two rather than 2299, when I sign in with email I am in level 2209. I have lost the team I was playing on. I have invested money to come this far, what can you do??

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/296647/loss-progress-with-update

Hi @ginagtwinsmom . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Freddy_

@ginagtwinsmom If you have any problems with kiaras post @Crazy Cat Lad is a CM on here and he may be able to help you just tag him and he will reply when he his working

Crazy Cat Lad

Hi @ginagtwinsmom !

Do you mean that when the game is connected to your Facebook you are on level 2.

But when logging into your King account the correct level shows up?

Could you let me know your Game ID when the game is Facebook connected so I can look into this?

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.