Progress not syncing

tiwarid

Hi,

I have logged in the game with my facebook account.

My progress is saved till level 1685. Now i have completed more than level 1900. I am changing my phone but after logging in with facebook account it is still syncing till level 1685.

stan1981

Yes the sync is not real time... so how long u take to complete lvl 1685 to 1900... if only a day, likely u r playing offline without internet connection and hence progress not saved ...

go back to ur old phone and see the lvl u r at and see whether can u send life to friend ... to check ur connection is stable

tiwarid

It has been months since my progress is stuck but i didnt bothered and kept playing but now i am changing phone so i need the sync.

Internet connection is always on.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/757648#Comment_757648

Hi @tiwarid . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-friends-saga/discussion/247368/can-i-move-my-game-progress-onto-a-new-device

tiwarid

Thanks, but i am still unable to sync

Freddy_

@tiwarid If you tag @Crazy Cat Lad he is a CM on here if you still cannot solve getting you levels to sync he maybe able to manually do this for you. He will only answer when he is working and you may have to be patient and you will need your game ID

tiwarid

@Crazy Cat Lad

Please help

Crazy Cat Lad

Hi @tiwarid and welcome to our Community!

Please let me know your Game ID so I can look into this.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

tiwarid

@Crazy Cat Lad My user id is 2308376464

Crazy Cat Lad

Thanks @tiwarid !

I have now moved the game to level 1900.

tiwarid

Thanks for the update