What does this error mean?

Mary_Kay

What does this mean and how do I fix it? Playing on PC with WIN10 app.

Error validating access token. Session has expired on ...

I'm getting this a couple of times a day. Exiting and restarting game fixes it for a while. I've looked at the app store for any updates but it only says I have the game installed. I looked at my Facebook settings and see Candy Crush has permissions I've restarted my computer. What else should I do?

Thanks in advance.😃

Freddy_

@Mary_Kay never seen this but on line saying its a facebook problem with validating access. Might be worth clearing you internet browser to the beginning of time and restarting. see if this solves your problem.

Have a look in facebook settings at website and apps make sure everything is valid and on

Mary_Kay

Thanks Freddy. I did look around my Facebook settings and didn't see anything that should be changed. I'll try clearing my cache.

Mary_Kay

I forgot to say this happens when I try to send lives. Not every time. As I said, a fresh game will work correctly for while but then I get that error and saying my token expired several minutes to a few hours ago.

Crazy Cat Lad

This sounds like a Facebook error. Does the message come from the game or from Facebook?

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/762302#Comment_762302

@crazy cat lad The message only comes from the game when I try to send lives. The CCS app is shown as active on Facebook.

Crazy Cat Lad

Could you post a screen shot of the message so I can take a look at this?

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/768487#Comment_768487

Thanks so much @Crazy Cat Lad. I'll post a screenshot if it happens again.

I cleared my cache and that seems to have solved the problem for now.

Crazy Cat Lad

Super!