Gold bars disappearing

stacybarlow · May 2020

Hi I just want to ask , why are my gold bars keep disappearing I haven't used any . How do I get them back thanks stacy

Freddy_ · May 2020

@stacybarlow any purchased gold bars see post below, if not purchased tag @Crazy Cat Lad he maybe able to look into this for you

kiara_wael · May 2020

Hi @stacybarlow . Welcome to our Community

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send

Crazy Cat Lad · May 2020

Hi @stacybarlow and welcome to our Community!

The Gold Bars are backed up to your Facebook or King account like your played levels. Therefore they cannot disappear just like that.

Gold Bars need to be used by the player or someone that has access to their game or device.

avamae123456 · May 2020

I have no idea

Answers