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Delete Account
Crystaliyah27
Posts: 4
Level 1
in Support
Please delete my account and my email. I’ve checked my notification preference boxes over 10 times and selected save. Nothing in any of the boxes are selected. All boxes are completely empty and I’m still being bombarded with emails. These emails are annoying makes me not want to play this game.
2
Answers
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Hi @Crystaliyah27 Are you sure you are logged in now with the email that is getting the junk?
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The process for deleting your account is not straightforward and involves contacting support under data protection rights to be forgotten, waiting for a reply and verifying your email. This is a necessity to stop trolls from using the same email address for multiple ID's so I hope you understand. All email clients have a facility to either delete or move unwanted emails to junk/spam folders automatically. It would possibly be easier and quicker to research your email client online to find out how to do this.
@Crazy Cat Lad @Sukanta_Biswas For my reference, does this right to be forgotten also delete any game information held under that email also?
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Please wait a bit because I am going to report your problem to my team. This may be a temporary issue and we'll get back to you soon.😍
Thank you.
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I have same issue
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@CrushedZee You should not be experiencing this issue yet as this is your first post.
Make sure you are logged in with the correct email address before changing and saving your notification preferences.
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How do I delete my account? Iv tried many times to stop the emails but they continue coming, it’s getting very annoying.
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I am having the same issue! It’s driving me nuts! Like a Hundred emails today! I can’t get the notification preferences to actually work. Now I’d just rather delete my entire account
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I’m having the same issue!!!! I have taken the check marks off 5 times and keep getting the emails! I go back to the notifications and they are all marked again!!!!!
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This is a temporary issue and the issue is under investigation.
From the information I have received so far, my guess is that the "Save Preference" button is not working properly.
I hope the problem will be solved soon.😎
Thank you.
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I reached level 1208 in Candy Crush and I want to delete the King account, but not the progress
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