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Fantastic Five

Agnitas
Agnitas Posts: 4

Level 1

Dear Community Member,

the fantastic five of my account did not work for dayssssssss even though I log out and log in agaon many many times.

I noticed that there was no "powe- up" icon in my account, I only had "event " and "Map" icon, pls instruct me how to solve this problem


Best Answers

Answers

  • kiara_wael
    kiara_wael Posts: 157,029
    Answer ✓

    Hi @Agnitas . Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in to Facebook

    For more detail information here 👇️


  • Bumper2019
    Bumper2019 Posts: 3,271
    edited May 2020 Answer ✓

    Welcome to your community @Agnitas

    Try the following:

    1. Clear your cache in the app settings
    2. Check that your date and time settings are set to "Use network provided time"
    3. Power off your device (for a few minutes if possible)

    Let us know if that solves your issue or if you need help finding the settings.

    Edit: Sorry @kiara_wael, yes it really took me 3 minutes to write that :-)

  • Agnitas
    Agnitas Posts: 4

    Level 1

    Dear community Member,

    I tried what u mentioned in the reply, but sorry still not work for me.

  • Bumper2019
    Bumper2019 Posts: 3,271

    I'm sorry to hear that @Agnitas. The Fantastic 5 feature is going through some evolution at the moment with the introduction of custom teams and recent changes to the scoring system. There have already been a few reports of the feature failing to re-start and there were similar issues when F5 was first introduced. All I can say is please be patient, keep your game updated to the latest version and your date and time correct and hopefully the issue will resolve itself.

    If you are getting F5 notifications that you have logged in, passed a hard level, completed an episode etc. there is a good chance that those points will be adding up in the background to give you rewards when it finally resolves.

  • Agnitas
    Agnitas Posts: 4

    Level 1

    Dear,

    thanks for yr reply!

    I know what I have to do is to be patient and keep playing !! cheers

  • icebox
    icebox Posts: 4

    Level 1

    Same here...has been like this for about 2 weeks. Clear cache does not help


  • Agnitas
    Agnitas Posts: 4

    Level 1

    hahahaha!!

    what is a good news!!

    my fantastic five WORK suddenly!

Hey! Would you like to give us your opinion?