Is something wrong with the Windows10-app?

steinein

Make me #5 then.

It was working, then stopped about an hour ago. I have rebooted numerous times, did a reset and even uninstalled and reinstalled. The "king" logo comes up and then it crashes. I was on and OK before that. No, I did not make any changes to my machine.

José_Savelkoul

I've contacted Player Support last night. Do these simple and quick solutions help me? No. I've checked all, this isn't happening because something's wrong with my Windows10 PC. Please do have another look on your end, it's happening to more and more people.

Have a nice day...

steinein

I received the exact same form letter. USELESS.

Jygn

Hello

Still not working on Windows 10.

This startet the very same day when people startet complaining about the app not working on their kindle some weeks ago.

Pity, I liked the game very much.

Best regards

Jürgen

Freddy_

Level is working for most people and only a few reported it as having problems. been checked and no problems can be found so it is quite hard to pinpoint the problem. Thats why you have been asked to report to support services so they can look into the few reported problems individually. if you have had a general response , respond back stating you have tried all suggested fixes. Hopefully they will then investigate it a little more. All we can do is ask support to have a look at it.

Sure the CM will report this again Monday morning. He is trying to help but if we get a response saying problems not found all we can do is ask you to report it individually

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/837502#Comment_837502

I did do that, contacted Player Support, got response to check things on my end. Which I did, but all was fine. so that didn't help me either. Then I told them I've checked and tried everything I possibly could. Like you say, hopefully they will investigate this some more.

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/834289#Comment_834289

Same here, wish they could find it where things go wrong, and fix it.

José_Savelkoul

It just keeps freezing/crashing on my end. When will this finally get fixed please? Nothing's working, I've checked and tried everything that you mention in here: https://community.king.com/en/home/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/837502#Comment_837502

I was hoping to see some kind of update. What Monday morning did you mean? You know what I am? I'm very disappointed. And I'm sure I'm not the only one. Several of my friends already have quit playing the game. Is that what you want? I don't think so. So could you please wake up? Could you show us you care? That would be very kind. Thanks in advance.

Have a nice evening...

Freddy_

@José_Savelkoul Our CM knows of your issue and there have been no other reports of problems with windows 10 app. Wish i could tell you more but no info other than you needed to report to customer support as they will need to deal with this. I know our CM has asked for issue to be looked into as well.. Apologies but nothing more i can say to you that will put you at ease. My only wish was somebody could get to the bottom of your issue as it seems this is a vary rare issue