Thousands of boosters disappear

ChocolateGirl

I have finished all levels (7055) and today I notice ALL of my boosters have disappeared!

l’ve been collecting them for years and after yesterday’s automatic update they all are gone !!!

i have only 18 (collected today!!!)

how can I get all of them back?

Freddy_

@ChocolateGirl sorry to here you have lost you boosters. You could try to contact support from your game or the contact us at bottom of page, You will need your game ID for this. You may get lucky but believe there is something in the T'C,s that covers them for this, but worth a try never know your luck

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/299426/thousands-of-boosters-disappear

Hi @ChocolateGirl . Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!👇️

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

ChocolateGirl

On FB I still have my boosters.

But I have lost all of my boosters on my phone which is linked with my FB! On mobile device I had much more boosters than on FB, And all of them are gone :(((((

I hope they will restore them!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/796812#Comment_796812

 This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.😎