My Candy Crush app won't load.

Smiley1980

I recently updated the app on my Samsung Galaxy Tab and now when I click on the app it loads and I can see the orange screen that says King the it crashes. I have tried clearing cache and force stopping it. I am not deleting the app cause I have tons of boosters.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/299561/my-candy-crush-app-wont-load

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We've got a few more such issues and have already reported the problem to our team. The cause of the problem is being investigated, so please wait a little bit.

We will let you know when we find any information.

Thank you.

titine

(EDITED by CM - Unsupported language) 

Freddy_

@titine We only use English in the community so everyone can understand and be understood. Please use google translate to post here or try the International Corner

eckiethump8

The game will not now start on my Galaxy Tab 2 tablet. It shows the orange screen and then goes back to the home page??!!

Very frustrating!!!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/816020#Comment_816020

Please check this troubleshooting steps.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Crazy Cat Lad

Make also sure that you have at least 2 GB of free memory on the device. The RAM needs to be at least 1 GB and Android version Android 4.4.4 or higher.

eckiethump8

Hi,

Plenty of memory. Android version is 4.2.2 and is up to date.

It has always worked okay on that version.

Thanks

Crazy Cat Lad

Please update the device to Android 4.4.4 or higher. Any lower versions are no longer fully supported. Android 4.4.4 is a system from 2013 and can still support the game, but all older Android system cannot run the game on all devices or at all times since they are almost 10 years old.

On iPhone or iPad you will need to have iOS 8 or later version installed.

aijaziqbal

Thanks @Crazy Cat Lad .

This was a very nice and helpful info.

eckiethump8

Ok many thanks. I will try to upgrade the software on my Galaxy Tab 2 to a more up to date version.