Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@Rubina24 Hi and well come the only person that can open you this up is the CM. please send a PM ( use mail top right icon) and message @Crazy Cat Lad your email address and asking if he can open this up or alternatively PM me your email and i will pass it on to him. Please do not post your email on here
Thank you
Hi @Rubina24 and good day to you.
Looks like you're playing via King.com. The level should be able to unlock after 24 hours has passed based on the image you've shared. However, you may send request to other King players by clicking the "Ask friends" and you can select all. You may get reply from a couple of King players. Please try and let me know.
Since you're playing via PC, I hope you PC version support Win10. If yes, the game app can be downloaded to your PC directly and you can log in via your king account to sync your progress. Hopefully, the level is unlock after you log into the game.
If your PC don't have the latest Win10 verson, @Crazy Cat Lad may be able to help you unlock the level but you have to wait for a bit as he's tied up with many things at the moment 😊 please be patience. Whilst waiting, please join the contests to win some gold bars 😀
Hope to hear from you soon and take care.