Both on the web and on the device, the profile does not load. Why?

JCVieira

Both on the web and on the device, the profile does not load. Why?

Crazy Cat Lad

Hi @JCVieira !

Please check here:

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/299975/both-on-the-web-and-on-the-device-the-profile-does-not-load-why

Hi @JCVieira . Welcome to our Community

The profile pic can at times disappear because of connections issues to Facebook. It usually reappears itself after some time.

Meanwhile you can try with disconnecting Facebook from the game, delete the Facebook app and clear all data and browser history in Google Chrome. Then reconnect to Facebook and see if the pic comes up again. If not, it should be back after a while by itself.

JCVieira

Hi,

this issue is happening in different devices: in my laptop (where I'm using the web app) and in my android device.

For both devices this issue appeared about 2 days ago (+/-). I already cleared cache and browse history. But the problem persists.

JCVieira

Hi again,

the issue still happens. Is it known issue?

issue-1.mp4.zip

JCVieira

In some screens the loading doesn't disappears, but the connection to facebook seems to exists.

Crazy Cat Lad

Hi @JCVieira !

Please check here:

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing