Can't link my existing king account to Facebook

Muhammad_Mustafa

I am playing on Android via Kingdom app and after one of the updates all Facebook buttons dissapeared. My account settings on King.com says You have already syced your progress. If I play on Facebook on it starts from level 1.

And if I go to my account via desktop then check setting it says already synced your progress

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/301130/cant-link-my-existing-king-account-to-facebook

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-friends-saga/discussion/177545/can-i-sync-my-progress-between-facebook-and-king-com

Muhammad_Mustafa

Thanks for your support but i am already tried that the problem is iam already have a king account and need to sync my progress to Facebook so i can play with my friends with the same progress but when i signed into the game by Facebook after signing in with king it back me from beginning level 1

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/301130/cant-link-my-existing-king-account-to-facebook

My guess is you probably synced the Kingdom with another Facebook.

A PC is required to complete the sync process. There may be an error trying to sync in the mobile browser's desktop mode.

However, Have you used the same email on both accounts?

Muhammad_Mustafa

Yes it was synced to a deleted account,

My new Facebook account use the same mail as king account

Muhammad_Mustafa

But if you asked about the two Facebook account email, the two mails for accounts are different

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/816391#Comment_816391

I am very sorry because the sync process is possible once and with a Facebook.😔

However your levels can be manually restored to your new Facebook if you wish.

Muhammad_Mustafa

That would be better, thanks to help me to do it

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/816449#Comment_816449

Let me know your game Id and tell me what level you want to go to.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Muhammad_Mustafa

Candy crash

Old account

(Lvl 1380

King ID 1519408773)

New account

(Facebook account Muhammad Mustafa

King ID 8215772293 )

Crazy Cat Lad

Hi @Muhammad_Mustafa !

The reason why the sync on King.com don't work is since the King account have already been synced with a Facebook earlier.

You can only sync one Facebook account with one King account.

I have manually restored the game to level 1380 on your new Facebook now!