Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
System updates can bring improvements that could fix your issue.To check for and install system updates:
Open your device's Settings app Settings app.
Near the bottom, tap System and then Advanced and then System update. If needed, first tap About phone or About tablet.
Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
To clear the cache for the app:
Open your device's Settings app Settings app.
Tap Apps & notifications.
Tap the app. If you don't see it, first tap See all apps or App info.
Tap Storage and then Clear cache.( You can clear the cache of each app).
This may be the solution to your problem.