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Gold bars spent accidentally... refund?
tribaldolphin
Posts: 1
Level 1
in Support
At the end of a game I accidentally tapped on the gold bars button to keep playing when it wouldn't have helped me win. So it would've been a waste regardless, I didn't use them. Please replace my 10 gold bars that I've lost, I would greatly appreciate it so much. Thank you.
Answers
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Hi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thank you.
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Hi and welcome @tribaldolphin .
What i have understood from ur post is that. U lost a level and game asked u to use 10 gold bars to continue on that level. By mistake u clicked yes. If that so then i m very sorry it is irreversible.
Game already accepted ur gold and gave u extra moves. So sorry but it is what it is.
Time to move on dear.
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Hi @tribaldolphin and welcome to our adorable Community 😊 I am so sorry this has happened to you. I know how inconvenient it is when you click on it accidentally. You can contact the support team for sure but they won't refund this one simply because it's not a purchase. You had used the gold bars that you have already had.
Anyway, there is an idea that @Freddy_Falkner has already mentioned about confirm button for using gold bars and you can cast your vote here. Thank you for your understanding. Have a wonderful day 🤗
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Welcome to our community @tribaldolphin! There is a lot to see and many things to do in the community, so I am offering you a link below to help you find your way around. If you have any questions, please don’t hesitate to ask. Tag one of us by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold.
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