Levels

sojustice

How do I get my levels back

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/302212/levels

Hi @sojustice . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

sojustice

There was an update and kindle fire users were locked out of candy crush when it was fixed I returned to level one. I think I was on somewhere around level 1600 maybe more. I don't do facebook so it wasn't saved.

aijaziqbal

Hi @sojustice .

Let us take help from one of our senior@Crazy Cat Lad and all ur levels will be stored shortly.

Freddy_

@sojustice Have you tried Kiaras tips above. If you have no joy post your game ID and level you was on and i will pass the details on to the CM and he should be able to restore your levels. They are not in the office till Monday so you will have to be patient

_Elsa_

Welcome to our community @sojustice! That was a huge mistake not playing through King or Facebook. I heard that Player Support is backed up but you need to create a King account so that they can add your progress to the game. I am not familiar with a Kindle device but when you click on the game app does it show you the "Retrieve my Progress" button? If it does please click on it and then create a King account.

Once you have that account you need to get your user ID # by following the steps from here. Make sure to give them your user ID # otherwise how are they going to know where to add your progress?

And now I'd like to give you a couple of links that will help guide you through the community.

There is a lot to see and many things to do in the community, so I am offering you a link below to help you find your way around. If you have any questions, please don’t hesitate to ask. Tag one of us by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold.

A guide to help you locate the different areas in the community! 

And you might want to check out the link below to read some of the player’s funny experiences with the game. You might like to add your comments too.

What’s the funniest Candy Crush story that has happened to you or somebody you know?

 

Crazy Cat Lad

Hi @sojustice and welcome to our Community!

Please let me know your Game ID and the level you were on if the game wasn't saved on any account and I will manually restore it for you.

Make sure the game is connected to Facebook or a King account first, so I can find the account with the Game ID.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

sojustice

My I'd is 281120 at the time when I was playing my user was shay/panda I lost everything now I'm not sure what l level I was on somewhere around 1800,been playing for years now I'm on level l 50

Crazy Cat Lad

The Game ID is a ten or eleven digit number, 281120 is a few digits short.

sojustice

Thanks cat lad. My I'd is 11703805649

Crazy Cat Lad

Thanks!

Your game has now been restored to level 1800.

Please note that it's a manual reset and therefore no scores, ranking or Boosters can be restored.