Hi. Please can anyone tell me why I've stopped receiving rewards when I complete a level.

Wendy_Hall

I dont get the usual reward when I move on a level in game. Any advice please.

aijaziqbal

Dear @Wendy_Hall .

Try to update ur game and check once again.

Freddy_

@Wendy_Hall firstly check you game is up to date and log out and restart your device, then log back in this will make sure you are getting all the features that are available to you.

@Sukanta_Biswas may have a little more info on this than me as just found its missing from my facebook game but it is in my windows 10 app game. Not sure on reason as first time i have noticed its not in my facebook game

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/302304/hi-please-can-anyone-tell-me-why-ive-stopped-receiving-rewards-when-i-complete-a-level

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Can't find the Build a bot in your game?

Freddy_

@Wendy_Hall can you describe what feature you mean, only thing that i can think of is what @Sukanta_Biswas has described above that gives you one booster/extra move each level you pass. but this has been updated and now you only get 3 or 4 boosters at max and lose one level and it resets

Wendy_Hall

Yes Freddy . It's the extra booster I used to receive after completing a level. I don't get it anymore. When I start the next level it used to appear in the game but there's nothing now.

aijaziqbal

Dear @Wendy_Hall .

Try to update ur game and check once again.

Freddy_

@Wendy_Hall firstly check you game is up to date and log out and restart your device, then log back in this will make sure you are getting all the features that are available to you.

@Sukanta_Biswas may have a little more info on this than me as just found its missing from my facebook game but it is in my windows 10 app game. Not sure on reason as first time i have noticed its not in my facebook game

Wendy_Hall

Thanks Freddy.. I will try logging out & switching device off as you have suggested. Fingers crossed. Thanks again.

Crazy Cat Lad

Hi @Wendy_Hall !

What feature are you referring to exactly?

The Build-a-Bot? Or the sugar Track?

Wendy_Hall

Hi, thanks for your help. I'm not sure what it's called, I just remember whenever I moved on after completing a level, I used to get 1hr of crystal ,or fish or something. Now theres no reward.

Sorry I cant explain in more detail. I think it's the build a bit but not sure. No worries .. thanks agaun

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/839679#Comment_839679

Hi @Wendy_Hall

Which one this

Built a Bot

Master Trophy

Sugar Track

Wendy_Hall

Iti there, it's the built a bit. .

Wendy_Hall

Hi, it's the build a bit. .

Mary_Kay

My Build a Bot is missing right now too. It usually comes back. I just restarted my game and it's still missing.

Wendy_Hall

Hi. Yes that happens to me too. I've tried logging out & allsorts but it hasn't come back for weeks this time.

Crazy Cat Lad

The Build-a-Bot has not been removed, but it's not always available in the game.

So if you don't have it right now, just keep an eye to see when it's back. Make also sure to update the app to be able to receive all new content and features.

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/302304/hi-please-can-anyone-tell-me-why-ive-stopped-receiving-rewards-when-i-complete-a-level

Hi, welcome here @Wendy_Hall , Sorry about the rewards lay-off but sure it might be network or your game app isn’t accurately up to date ... just patiently crosscheck and sure you will see your rewards again .... Happy crushing 🍬 and best of luck 🥂