Hi. Please can anyone tell me why I've stopped receiving rewards when I complete a level.
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aijaziqbal
Posts: 7,673 Candy Moderator
Dear @Wendy_Hall .
Try to update ur game and check once again.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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Freddy_
Posts: 47,982 Sweet Legend
@Wendy_Hall firstly check you game is up to date and log out and restart your device, then log back in this will make sure you are getting all the features that are available to you.
@Sukanta_Biswas may have a little more info on this than me as just found its missing from my facebook game but it is in my windows 10 app game. Not sure on reason as first time i have noticed its not in my facebook game


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1 · 1Helpful Woah! Sweet Love Haha@Wendy_Hall can you describe what feature you mean, only thing that i can think of is what @Sukanta_Biswas has described above that gives you one booster/extra move each level you pass. but this has been updated and now you only get 3 or 4 boosters at max and lose one level and it resets
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1 · 1Helpful Woah! Sweet Love HahaYes Freddy . It's the extra booster I used to receive after completing a level. I don't get it anymore. When I start the next level it used to appear in the game but there's nothing now.
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0 · Helpful Woah! Sweet Love HahaDear @Wendy_Hall .
Try to update ur game and check once again.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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1 · 1Helpful Woah! Sweet Love Haha@Wendy_Hall firstly check you game is up to date and log out and restart your device, then log back in this will make sure you are getting all the features that are available to you.
@Sukanta_Biswas may have a little more info on this than me as just found its missing from my facebook game but it is in my windows 10 app game. Not sure on reason as first time i have noticed its not in my facebook game
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1 · 1Helpful Woah! Sweet Love HahaThanks Freddy.. I will try logging out & switching device off as you have suggested. Fingers crossed. Thanks again.
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0 · Helpful Woah! Sweet Love HahaHi @Wendy_Hall !
What feature are you referring to exactly?
The Build-a-Bot? Or the sugar Track?
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0 · Helpful Woah! Sweet Love HahaHi, thanks for your help. I'm not sure what it's called, I just remember whenever I moved on after completing a level, I used to get 1hr of crystal ,or fish or something. Now theres no reward.
Sorry I cant explain in more detail. I think it's the build a bit but not sure. No worries .. thanks agaun
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0 · Helpful Woah! Sweet Love HahaHi @Wendy_Hall
Which one this
Built a Bot
Master Trophy
Sugar Track
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0 · Helpful Woah! Sweet Love HahaIti there, it's the built a bit. .
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0 · Helpful Woah! Sweet Love HahaHi, it's the build a bit. .
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0 · Helpful Woah! Sweet Love HahaMy Build a Bot is missing right now too. It usually comes back. I just restarted my game and it's still missing.
Wash your hands. Wear your mask. Stay safe.
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1 · 1Helpful Woah! Sweet Love HahaHi. Yes that happens to me too. I've tried logging out & allsorts but it hasn't come back for weeks this time.
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0 · Helpful Woah! Sweet Love HahaThe Build-a-Bot has not been removed, but it's not always available in the game.
So if you don't have it right now, just keep an eye to see when it's back. Make also sure to update the app to be able to receive all new content and features.
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1 · 1Helpful Woah! Sweet Love HahaHi, welcome here @Wendy_Hall , Sorry about the rewards lay-off but sure it might be network or your game app isnโt accurately up to date ... just patiently crosscheck and sure you will see your rewards again .... Happy crushing ๐ฌ and best of luck ๐ฅ
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1 · Helpful Woah! Sweet 1Love Haha