Booster Wheel etc not working

Bruce999

For about 4 weeks, the booster wheel is not working, unable to purchase lives or login to save progress. I have cleared cache, updated app, phone on & off etc. Won’t uninstall /reinstall as I’ll lose saved boosters. It’s not a weak connection.

I have emailed support many times, given my game ID but get an automated response about connecting via Facebook. I don’t use Facebook so it’s not helpful. Any useful ideas?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/302481/booster-wheel-etc-not-working

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/302481/booster-wheel-etc-not-working

@Bruce999 Heya! Welcome to the king community! I hope the booster wheel problem becomes solved.

Freddy_

@Bruce999 The tech team know of this issue and the cause and are working on it

How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

Thanks for your patience!

Loveth_NP

Hi @Bruce try refresh your app or turn off and reboot your phone , your internet probably is likely slowing on it... just patiently crosscheck all of this and see if it ok 👍... best of luck 🥂