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I lost all my levels

sarah_oe2001sarah_oe2001 Posts: 2 Newbie
in Support

I'm on level 2712 and I have lost it all due to change in Facebook account but the same email address.

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Comments

  • kiara_waelkiara_wael Posts: 37,547 Candy Moderator
    edited June 2020
    https://community.king.com/en/candy-crush-saga/discussion/302540/i-lost-all-my-levels

    Hi and Welcome to our Community

    Please check this page

    If you suddenly are back to level 1 or the game has been lost, check here how to get it restored. Find more articles in the same topic in Help Center here.



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  • Hey! Would you like to give us your opinion?

  • sarah_oe2001sarah_oe2001 Posts: 2 Newbie

    I change my Facebook account because it was hacked. But the new Facebook account and email address are the same name.

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  • rock2233rock2233 Posts: 5,378 Level 4

    @sarah_oe2001 reinstall game first. Then install connect with Facebook. Levels will be back

    IMG_20210204_081407.jpg

    💙💛❤️🧡♥️🤍🖤🤎💜💖💝💗💙💚💚

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  • Crazy Cat LadCrazy Cat Lad Posts: 9,363 Community Manager

    Hi @sarah_oe2001 and welcome to our Community!

    Please let me know your Game ID on the new account and I will manually restore it for you.


    How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 



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