I lost all my levels

sarah_oe2001

I'm on level 2712 and I have lost it all due to change in Facebook account but the same email address.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/302540/i-lost-all-my-levels

Hi and Welcome to our Community

Please check this page

If you suddenly are back to level 1 or the game has been lost, check here how to get it restored. Find more articles in the same topic in Help Center here.

sarah_oe2001

I change my Facebook account because it was hacked. But the new Facebook account and email address are the same name.

Rock2233

@sarah_oe2001 reinstall game first. Then install connect with Facebook. Levels will be back

Crazy Cat Lad

Hi @sarah_oe2001 and welcome to our Community!

Please let me know your Game ID on the new account and I will manually restore it for you.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.