Cant connect

irenec422

I cant connect to my profile in candy crush saga help

Yueyue

Do not worry, the tech people at CCS will help. Just you wait and they will come to your rescue!

Thanks, others have this problem too. You're not alone ;)

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/302554/cant-connect

Hi @irenec422 welcome. Am sure the experts or managers will clarify and help resolve your worries but check if the accounts associated with it is functioning for example Facebook , also turn off your device and reboot .... All the best and enjoy crushing 🍬🥂

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/302554/cant-connect

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Is that your problem?

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Or show me a screenshot of your problem.

Thank you.

Freddy_

@irenec422 Does you problem look like this

Some of you may have noticed this message when trying to connect to Facebook or your King account in the game:

This is under investigation and the tech team is doing what they can to find a solution for this. 

I will post any updates and more info about this here as soon as I have any news on this.

Thanks for your patience! 

Or can yo post a screenshot of the error if different. Thank you

HeidiHeidi

I have now been unable to connect to my profile for candy crush saga on my android phone for over 2 weeks. I can still play on my PC but nothing is updating on my phone. As well as the screen above I am also seeing the attached screens.

I contacted you previously but you just sent me a link to how to connect via Facebook which has solved nothing. I am now very frustrated. Please can you sort this issue for me as soon as possible. I am stuck on level 7068 on my mobile but am on 7112 on my PC now.

Freddy_

@HeidiHeidi

The tech team know of this issue and the cause and are working on it

How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

Thanks for your patience!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/845364#Comment_845364

The problem is still under investigation and you will have to wait for the solution.

However, if you do not have too many booster reserves or no booster, I suggest you reinstall the app. Since the boosters are stored locally in the device memory, the boosters will be lost when you uninstall the app and the boosters will not be refundable.