My gold bars aren’t showing up

SweetTeaB

I just made a purchase, but I didn’t receive any of the gold bars. Can someone help?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/302578/my-gold-bars-aren-t-showing-up

Hi @SweetTeaB .Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 👇️

https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars

Freddy_

@SweetTeaB

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or use contact us at bottom of page, you will need your game ID for this